Privacy Policy

1

Information we may collect

The information handled by an online casino can vary depending on how you use the website and the services available to you. We may collect information that you provide directly, information created when you use your account, and technical information collected from the device or browser used to access the website. We seek to collect information that is reasonably required to operate the service, protect players and meet applicable obligations.

Account and identity information

• Basic account details, such as your name, date of birth, residential information, username and account login details.
• Contact information and records of communications with customer support or other service teams.
• Information needed to confirm your identity, age or eligibility to use gambling services.
• Verification documents or information contained in those documents, where checks are required.

Payment and transaction information

• Deposits, withdrawals, wagers, wins, losses, account balances and other transaction records.
• Payment method details and information supplied when a payment is made or processed.
• Records used to review unusual activity, prevent fraud, manage financial risk and support the security of the account.

Device and usage information

When you visit or use the website, we may receive technical details such as your IP address, browser type, device type, operating system, language settings, approximate location, pages visited, session information and the dates and times of activity. We may also receive information about how you interact with website features. This information can help us keep the website working, understand performance, identify errors, improve the player experience and detect activity that may threaten the service or an account.

2

How we use personal information

Personal information may be used for the following purposes. The specific information used will depend on the relevant activity and the nature of your relationship with Betway Casino.

• To create, maintain and administer your account, including signing you in and providing requested services.
• To process deposits, withdrawals and other account transactions and to keep accurate financial records.
• To carry out age, identity, verification and security checks before or during the use of the service.
• To prevent, investigate and respond to fraud, money laundering, account misuse, collusion, cyber threats and other prohibited or suspicious activity.
• To provide customer support, answer questions, resolve complaints and keep a record of relevant communications.
• To operate, maintain, test and improve the website, games, systems and security controls.
• To send service messages about your account, transactions, security, changes to the website or other important matters.
• To send marketing communications where permitted and where you have provided the required permission or otherwise have a lawful basis to receive them.
• To meet legal, regulatory, compliance, responsible gambling, accounting, tax, dispute resolution and record-keeping requirements.
• To protect the rights, property, safety and security of players, Betway Casino and other people.

We do not treat marketing as a condition of using an account. You can choose not to receive promotional communications, while still receiving essential service and security messages needed to manage your account. Information may also be combined or analysed in a form that does not directly identify you for reporting, service improvement, security and operational purposes.

3

Cookies and similar technologies

Betway Casino may use cookies, pixels, local storage and similar technologies. These technologies are small files or identifiers that can be stored on your device or recognised when you return to the website. They may be used to remember settings, keep you signed in during a session, support account and security functions, understand website traffic, measure performance and help deliver relevant communications where permitted.

Some cookies are necessary for the website and account features to work properly. Other cookies may support analytics, preferences or marketing. The types of cookies used can change as the website and its features develop. You can manage, restrict or delete cookies through the settings of your browser or device. If you block or delete certain cookies, some website functions may not work as intended, and you may need to set your preferences again.

Your browser may also provide controls for preventing tracking technologies or limiting the information shared with websites. These controls are managed by you and may differ between browsers and devices. Adjusting browser settings does not necessarily remove information that was collected before the change, and it may not stop all information processing that is needed to provide account, payment or security functions.

4

Sharing, security and retention

Personal information may be accessed by people and organisations that need it to perform a legitimate service or business function. This may include technology, hosting, payment, verification, security, customer support, analytics, communications and professional service providers. Where service providers handle information for Betway Casino, they are expected to use it only for appropriate purposes and to apply suitable safeguards.

Information may also be disclosed where reasonably necessary to meet legal or compliance requirements, respond to a valid request, investigate suspected unlawful or prohibited activity, protect a person from harm, enforce applicable terms or protect the website and its users. If a business change, reorganisation or transfer of services affects personal information, it may be handled as part of that process subject to applicable requirements.

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication, monitoring, secure transmission, internal procedures and staff or provider requirements. No website, electronic transmission or storage system can be guaranteed to be completely secure, so you should use a unique password, keep login details confidential and contact support promptly if you suspect unauthorised account activity.

We keep personal information only for as long as it is needed for the purposes described in this Privacy Policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, communications and security records must be kept for a period required by law even after an account is closed. Information may also be retained where needed to resolve disputes, investigate activity, protect our rights or maintain accurate compliance records. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

5

Your privacy choices and data rights

Depending on your circumstances and applicable privacy requirements, you may have rights relating to personal information held about you. You can contact us to ask what information we hold, request access to it, ask for inaccurate or incomplete information to be corrected, request deletion of information that is no longer needed, or ask questions about how your information is used. We may need to confirm your identity before completing a request so that personal information is not disclosed to the wrong person.

How to make a request

To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact support@betwaycasino.wtf. Please describe your request clearly and include enough information for us to understand which account or records it concerns. If you want to stop marketing communications, you can also use an unsubscribe option included in a promotional message where one is provided. Withdrawal of marketing consent will not affect service messages that are necessary for your account, transactions, security or legal compliance.

A request to delete information may be limited where we need to retain records for legal, security, fraud prevention, dispute resolution or other legitimate purposes. In those circumstances, we will explain the relevant limitation where appropriate and may restrict the use of the information instead of deleting it. We may also be unable to provide information that would reveal another person’s data, compromise security controls or prevent us from meeting an applicable obligation.

Keeping your information accurate

Please keep your account and contact details accurate and notify us if they change. Accurate information helps us provide support, complete verification, process transactions, protect your account and send important service notices. If you believe information connected with your account is incorrect, you can contact support@betwaycasino.wtf and ask for it to be reviewed or corrected.

This Privacy Policy may be updated when our services, technologies, procedures or legal requirements change. The current version published on the website will apply from the date stated or from the time it is made available. We encourage you to review this page periodically. If you have a privacy question, concern or request, contact support@betwaycasino.wtf.